Volunteering and the CAB Service

With 2000 outlets, the CAB Service is the largest advice-giving network in the UK. Nationally, 90% of CAB workers - 22,000 people - are volunteers. North Liverpool CAB's offices in Anfield, Norris Green and in Walton currently has approximately 55 volunteers. Our clients and volunteers come from all walks of life. We are committed to providing an independent advice service and volunteering opportunities to the whole community. 

Volunteering with North Liverpool CAB

If you want to become a volunteer with North Liverpool CAB or find out more about volunteering with us, you should contact Pat Breslin and request a volunteer application pack. You can contact her by:

Phone on 0151 207 6974 ext 2017  (note this number is not an advice line) to request a volunteer application pack.

email: pat.b@northliverpoolcab.org.uk

letter

 

Pat Breslin

Information Worker 

Walton  CAB

37-39 Walton Road

Liverpool   L4 4AD

What Do Volunteers Do?

Gateway Interviewers:

Gateway interviewers make an initial diagnosis of a client's problem and make sure they get the appropriate service, such as providing relevant information, referring the client to another agency or setting up an appointment with a generalist or other bureau adviser.  The benefit is that you deal with clients quickly and gain experience.  You then have the choice to progress onto training to be an adviser. 

 Advisers:

Being an adviser is a varied role. Advisers will:

• Interview clients at drop-in sessions and appointments in the bureau, over the phone and at outreach sessions
• Give Information from the CAB electronic information system and other sources
• Give advice in explaining the choices and consequences the client faces
• Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals

Administrators and Receptionists:

Administrators ensure the bureau runs smoothly. Some of the tasks that administrators do includes maintaining and developing administrative systems, using spreadsheets, databases and word processing packages and receiving and sending faxes, mail, email and phone calls.  While Receptionists greet clients and act as first point of contact.

Trustee Board Members: 

North Liverpool is an independent charity governed by a Management Board who are ultimately responsible for the quality and range of the advice service that we provide. We need our Management Board to reflect the local community and have a wide range of skills, experience and perspectives. Management Board Members attend meetings that are mainly in the evening. Paid workers have responsibility for the day-to-day running of the bureau, but Management Board Members will:

• Set the overall direction and support the development of the bureau
• Ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
• Ensure the bureau complies with relevant laws

 

 

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North Liverpool Citizens Advice Bureau is a company limited by guarantee. Limited Company No 3662414, registered in England. Registered Charity No 1073448. Registered office: 36/38 Breckfield Road North, Liverpool, L5 4NH. Tel: 0151 285 1080.